The Stayhub difference
More than a place to stay
A stay is more than where you sleep. It is how it makes you feel when you walk in the door, and whether anyone is there when something goes sideways. We built Stayhub to take the unknowns out of both.
No BS. Just better stays.
Honest listings, real photographs and one price with nothing bolted on at the end. If something is not right, a person who knows the property picks up.
How we work
Five things we do on every stay, whichever home you choose.
Every home is seen by us
Our Auckland team has been through every property we list. That is what lets us describe a home honestly, and it is why what you see is what you stay in. If we would not stay in it, we do not list it.
Guest-ready, not just clean
Homes are chosen for character, comfort and location, then set up properly: quality linen, the kitchen stocked with what you actually need, and the small touches that make a place feel ready for you rather than emptied out for you.
Arrive on your own schedule
Most stays offer easy self check-in, with clear arrival details sent before you travel. No key handovers to plan a day around. Where a home works differently, it is spelled out in your confirmation.
Local knowledge, built in
Our destination guides point you at the markets, the walks and the places worth eating in, written by people who live here. Less time planning, more time actually being on holiday.
Real people, seven days a week
One team, before during and after your stay. No queues, no scripts, no support desk in another timezone. We would rather sort the small thing today than read about it in a review next week.
Our story
Stayhub was founded in 2017 with a small number of Auckland properties and one stubborn idea: that a short stay should feel hosted, not processed. The hosting habit goes back further, to 2008, when our Managing Director started out on Couchsurfing. Today we look after homes right across Auckland, and a growing set of New Zealand destinations including Tauranga, Taupo and Rotorua.
What has not changed is how we work. Every home is visited, checked and honestly described. Every guest gets the same team, seven days a week. We would rather turn a property away than list something we would not stay in ourselves.
That is what “Hotel Care, Holiday Freedom” actually means in practice. The standards and the responsiveness you would expect from a good hotel, in a home you get to yourself.
Book direct benefits
What changes when you book with us instead of through a platform.
No platform fee
Book direct and no third-party booking fee is added on top of your stay. The cleaning fee and the Guest Experience Levy still apply on any channel, and you see both before you book.
Priority support
You are talking to the team that looks after the home. That means early check-in and late checkout are a conversation, not a support ticket.
The whole price, up front
Nightly rate, cleaning, levy and GST, all on the property page before you go anywhere near a payment screen. Short stays, no surprises.
What guests say about Stayhub
Great stay! Positive: We all had our own room, with heating, it was like a home away from home. Negative: There were a couple if minor things that the people in charge were very quick to resolve.
Great stay.the team responsive and warm welcoming and quite intuitive to our requirements with suggestions of what to do, local events and so. highly recommend the team best stay will come back. thank you team EJ's
We had an absolutely wonderful stay! The property was exactly as described, beautiful, spotless, and incredibly comfortable. Everything was thoughtfully prepared, and it truly felt like a home. The host was fantastic and very responsive throughout our stay. We couldn't have asked for a better experience and would happily stay here again.
Check in was super simple, place was exactly as described. Such a lovely place to stay, beautiful building, ideal location for transport, restaurants/ cafes and luxury shopping.
We had a very good stay. The apartment was clean, comfortable, and well-equipped. The location was convenient, and communication with the host was easy. We really enjoyed our stay and would happily recommend it to others. Thank you!
Beautiful house , stunning views! only downfall was having no hot water the first/second day. Host was very accomodating when issues arose , overall enjoyed the experience and house. It had everything you needed , would highly recommend for a sweet little getaway with family and friends.
A fabulous home with views and comfort! Very clean, great size well presented with extra touches. A great place to stay.
Great location!! Hidden from main roads but really close to stores and motorway! Will definitely stay again! Thank you for hosting
Loved it! Sun coming up in morning, sun setting in evening great to see. Action the on water, nice to see. Peaceful comfortable place. Great cafe and good food close by. Would definitely stay again. Thank you.
Lovely stay for the weekend. Short drive to Onehunga, Manukau, Manawa Bay shopping, local cafes. Quiet location. Clean tidy home. Would stay again. Thank you!
Get inspired
Some features make all the difference. Start your search with your must-haves in mind.
Questions, answered
Good to know
Why book direct with Stayhub instead of an OTA?
Booking direct means no third-party or platform booking fee on top of your stay, plus our best available rate and a genuinely hosted experience. You deal with us the whole way, before, during and after your stay. A cleaning fee and the Guest Experience Levy still apply, on any channel, and both are shown to you before you book.
Are the fees shown before I book?
Yes. Short stays, no surprises. The property page shows the nightly rate, the cleaning fee, the Guest Experience Levy and GST, so you see the full price before you go anywhere near a payment screen.
What time is check-in and check-out?
Most homes are ready for check-in from 2pm and ask that you check out by 10am. Exact times are shown on each property page, and we will always confirm the details before you arrive.
Is check-in self-service or in person?
Most stays offer easy self check-in so you can arrive on your own schedule. If a home works differently, it is clearly explained in your booking confirmation.
What is your cancellation policy?
Cancellation terms are shown on each property before you book, so you know exactly where you stand. If plans change, get in touch and we will help where we can.
Is there a minimum stay?
Some homes have a minimum number of nights, especially over weekends and peak dates. The property page shows the minimum stay when you check your dates.
Can I get help during my stay?
Always. Our guest support team is here 7 days a week. Real people, ready to help, with no queues and no scripts.
Are your properties really as described?
Yes. Every home is quality-checked and accurately described, with honest photos. What you see is what you stay in.
Where does Stayhub have properties?
We are Auckland based, with homes right across the city and a growing set of New Zealand destinations including Tauranga, Taupo and Rotorua.
Do you take a security deposit?
Most homes have a refundable bond, shown separately from your stay total because it is not part of what you pay. It is a hold on your card, not a charge: no money is taken unless something is damaged. After you book we will ask you to approve the hold, and it is placed 3 days before you arrive, or straight away if you are arriving sooner than that. It is released 3 days after you check out, provided all is well. For stays of 30 nights or more the bond is charged rather than held, and refunded on the same timing.