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Quick answers
Before you get in touch
Why book direct with Stayhub instead of an OTA?
Booking direct means no third-party or platform booking fee on top of your stay, plus our best available rate and a genuinely hosted experience. You deal with us the whole way, before, during and after your stay. A cleaning fee and the Guest Experience Levy still apply, on any channel, and both are shown to you before you book.
Are the fees shown before I book?
Yes. Short stays, no surprises. The property page shows the nightly rate, the cleaning fee, the Guest Experience Levy and GST, so you see the full price before you go anywhere near a payment screen.
What time is check-in and check-out?
Most homes are ready for check-in from 2pm and ask that you check out by 10am. Exact times are shown on each property page, and we will always confirm the details before you arrive.
Is check-in self-service or in person?
Most stays offer easy self check-in so you can arrive on your own schedule. If a home works differently, it is clearly explained in your booking confirmation.
What is your cancellation policy?
Cancellation terms are shown on each property before you book, so you know exactly where you stand. If plans change, get in touch and we will help where we can.
Is there a minimum stay?
Some homes have a minimum number of nights, especially over weekends and peak dates. The property page shows the minimum stay when you check your dates.
Can I get help during my stay?
Always. Our guest support team is here 7 days a week. Real people, ready to help, with no queues and no scripts.
Are your properties really as described?
Yes. Every home is quality-checked and accurately described, with honest photos. What you see is what you stay in.
Where does Stayhub have properties?
We are Auckland based, with homes right across the city and a growing set of New Zealand destinations including Tauranga, Taupo and Rotorua.
Do you take a security deposit?
Most homes have a refundable bond, shown separately from your stay total because it is not part of what you pay. It is a hold on your card, not a charge: no money is taken unless something is damaged. After you book we will ask you to approve the hold, and it is placed 3 days before you arrive, or straight away if you are arriving sooner than that. It is released 3 days after you check out, provided all is well. For stays of 30 nights or more the bond is charged rather than held, and refunded on the same timing.